At Saving Life Care, we are committed to providing high-quality research chemicals and pharmaceutical products.
Each product is carefully packed and inspected to ensure it reaches you in perfect condition.
However, we understand that there may be rare cases where returns or replacements are required.
This policy explains how we handle such situations clearly and transparently.

1. Eligibility for Returns

Due to the sensitive nature of our products, returns are only accepted under the following conditions:

  • The product delivered is damaged, defective, or incorrect.

  • The product has not been opened, used, or tampered with.

  • The return request is initiated within 7 days of receiving the order.

Products that are temperature-sensitive, perishable, or custom-formulated cannot be returned unless proven defective on delivery.

2. Return Process

If you receive an incorrect or damaged product, please follow these steps:

  1. Email us at support@savinglifecare.com within 7 days of delivery.

  2. Include your Order ID, photographs of the package/product, and a brief description of the issue.

  3. Once verified by our quality team, we will provide you with return shipping instructions.

  4. The product must be returned in its original packaging and condition.

Please note: Unauthorized returns or items sent without approval will not be accepted.

3. Refunds

Once your return is received and inspected, we will notify you via email about the approval or rejection of your refund.

  • Approved refunds will be processed within 7–10 business days to your original payment method.

  • Shipping charges and payment gateway fees (if any) are non-refundable unless the return is due to an error on our part.

  • If your refund is delayed beyond 10 days, please contact our support team for assistance.

4. Replacements

In cases where replacement is possible, we will arrange a free replacement of the same item.
If the item is out of stock, you may choose a refund or alternate product of equal value.

5. Non-Returnable Items

For safety and compliance reasons, the following items cannot be returned or refunded:

  • Opened or used chemicals and pharmaceutical ingredients.

  • Custom formulations or made-to-order products.

  • Items without original packaging or damaged labels.

  • Products purchased from unauthorized sellers or third-party distributors.

6. Contact Us

If you have any questions or wish to initiate a return request, please contact us at:

Saving Life Care Support Team
📧 info@savinglifecare.com
📍 USA, Houston
Europe, UK , Belgium

We’re here to ensure your experience with Saving Life Care is always reliable, professional, and transparent.